FAQ

1. Where does Valviza ship?

We offer worldwide shipping to most countries. Free standard shipping applies to all destinations, with delivery times varying by location (typically 5-15 business days).

2. How long do I have to return an item?

You have 20 days from the delivery date to initiate a return. Items must be unworn, unwashed, and in original packaging with tags attached.

3. What materials are used in Valviza jewelry?

All jewelry features:

• 18k gold plating over sterling silver or brass

• Hypoallergenic nickel-free backings

• Genuine gemstones or high-quality cubic zirconia

4. How do I track my order?

A tracking number will be emailed once your order ships. You can monitor delivery status directly through our carrier partners.

5. What's your exchange policy?

We happily offer exchanges for:

• Size swaps (within 20 days)

• Defective items (within 30 days)
  Contact support@valviza.shop to arrange.

6. Are your tops true to size?

Each product page includes:

• Detailed size charts (in inches/cm)

• Model measurements & fit notes

• "How This Fits" recommendations

7. Do you offer gift wrapping?

Yes! Select luxury gift packaging at checkout for $5. Includes:

• Signature Valviza gift box

• Customizable gift message

• Discrete pricing

8. How should I care for my Valviza pieces?

• Tops: Cold wash inside-out, lay flat to dry

• Jewelry: Store in provided pouch, avoid water/chemicals

• Sunglasses: Use microfiber cloth only

9. What makes Valviza sustainable?

We prioritize:

• Recycled precious metals

• OEKO-TEX certified fabrics

• Plastic-free packaging

10. Can I modify/cancel my order?

Contact us immediately at support@valviza.shop if your order hasn't shipped. We'll do our best to accommodate requests.